FAQS
GENERAL
You can email us at [email protected] where our customer service team will be happy to help you with whatever you need!
DELIVERY & SHIPPING
We ship from the USA & Hong Kong.
PROCESSING TIME
Once you place your order, please allow 2-5 business days for your order to get shipped.
SHIPPING
Standard Shipping – 5 to 8 business days
Express Shipping – 3 to 5 business days
Processing Time + Shipping Time = Arrival Time
Business Days: This is considered Monday through Saturday and excludes Sundays and public holidays.
RETURNS & REFUNDS
Please contact us at [email protected]
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven’t received a credit for your return yet, here’s what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.
ORDER
As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.
All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. Orders will be processed and shipped within 2 to 5 business days
Business Days: This is generally considered Monday through Friday and excludes weekends and public holidays.
If you don’t receive your order within 30 days, you are eligible for a full refund.
